Privacy policy

This Privacy Policy governs the manner in which Riders for Health collects, uses, maintains and discloses information collected from users (each, a "user") of the website ("site"). This privacy policy applies to the site and all products and services offered by Riders for Health.

This page explains what information we may record from you when you use our website and how we treat that responsibility seriously.

1. Personal identification information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name and/or email address. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

There are very few areas of this site where we receive personal details from you. These are - not exclusively - commenting on a blog post, enquiry forms, newsletter sign ups, donations and transactions through our online store.

2. Non-personal identification information

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.

We use Google Analytics to track very basic information about who is using our site. This information helps us improve the website and learn more about our audience.

3. Web browser cookies

Our site may use "cookies" to enhance user experience. Users' web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.

Recent changes in EU law have made cookies very important. We've dedicated a page entirely to explaining how we use cookies here.

4. How we use collected information

Riders for Health may collect and use users' personal information for the following purposes:

  • To improve customer service
    Information users provide helps us respond to users' customer service requests and support needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
  • To improve our site
    We may use feedback users provide to improve our products and services.
  • To send periodic emails
    We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or users may contact us via our site.

We only collect information on users if it either helps us improve our website or is essential to providing good customer service; such as when you buy something from our shop.

5. How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

We've actively taken lots of precautions so that any information you give us on the site is secure.

6. Sharing your personal information

We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Occasionally we may show our anonymous traffic data to trusted experts for advice. We also use some outside services for specific areas of our online activity. For example, we use Campaign Monitor to distribute our newsletters and Shopify to run our online store. We securely store personal information about our users with these service providers.

7. Third party websites

Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies.

If you click on a link that takes you to another organisation's website, we aren't responsible for what you see.

8. Changes to this privacy policy

Riders for Health has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

We may update this page from time to time. Unless we make dramatic changes to our privacy policy, we won't contact our users. You can track the date of the latest change at the bottom of this page.

9. Your acceptance of these terms

By using this site, you signify your acceptance of this policy and terms of service. You should also take note of our cookies policy, in compliance with EU cookie law. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

If you use our site, we assume you agree to this privacy policy, our terms and conditions and our cookies policy. There is nothing in these documents to trick users or catch people out - we have them to be both transparent and for legal reasons.

10. Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Riders for Health
The Drummonds
Spring Hill

+44 (0)1604 889 570

The easiest way to discuss this page is to email us.

This document was last updated on October 29, 2012